Delivery Policy

All orders above £25.00 qualify for free (Non-Tracked) Delivery.

All of our orders are processed and dispatched from our warehouse and fulfilment centre in Leicester, UK.

We have a dedicated postage and packaging department who are committed to getting the items shipped out to our customers as quickly and as securely as possible.

UK Shipping Charges:

Yodel Small Parcel 48 (2-3 days) - £2.95
Hermes Small Parcel (2-3 days) - £3.10
Hermes Express (1-2 days) - £4.50
Royal Mail 48 non-tracked (2-3 days) - £3.00
Royal Mail 24 non-tracked (1-2 days) - £4.20
Royal Mail 48 tracked (2-3 days) - £3.75
Royal Mail 24 tracked (1-2 days) - £5.00
DPD Express (1-2 days) - £6.00
DHL Express (1-2 days) - £5.90
Yodel Express (1-2 days) - £5.00
Yodel Saturday - £6.00
DPD Saturday - £10.00

All of our shipping options are weight based.

We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would ask you to add 1 extra processing day onto the listed delivery durations due to delays.

Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.

The shipping cost will be multiplied accordingly for orders that require more than one service.

Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.

Due to lack of courier liability, we are unable to provide refunds or replacements for orders sent using the Yodel Tracked 48 service.

Our orders are fulfilled using a variety of 3^rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.

In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.

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